Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Most orders are processed within 1-3 business days and delivered within 5-10 business days depending on your location. We ship from US-based warehouses for faster delivery.

How much does shipping cost?

We offer Standard Shipping for $4.99. Orders over $75 qualify for FREE shipping!

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Hair Extensions

What hair types do you carry?

We carry a wide range of textures including Brazilian Body Wave, Straight, Deep Wave, Loose Wave, and more. All our bundles are made from high-quality hair for a natural look and feel.

How many bundles do I need?

For a full head, most customers need 2-3 bundles depending on the desired length and thickness. Longer lengths (22"+) typically require 3 bundles.

Lashes

Are your lashes reusable?

Yes! With proper care, our 3D Mink and Faux Volume lashes can be reused multiple times. Always remove gently and store in the original case.

What glue should I use?

We recommend a latex-free lash adhesive for sensitive eyes. Apply a thin layer, wait 30 seconds, then apply.

Skincare

Are your skincare products suitable for sensitive skin?

Yes! Brands like Physiogel and Anua are specifically formulated for sensitive skin. We always recommend patch testing any new product before full use.

Returns & Refunds

What is your return policy?

We want you to love your purchase! If you're not satisfied, please contact us within 7 days of receiving your order at our contact page and we'll make it right.